> For the complete documentation index, see [llms.txt](https://docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synteq.com/networking/troubleshooting-the-network/diagnosing-and-reporting-network-speed-issues.md).

# Diagnosing, and reporting network speed issues

## Gathering the data

### Download speedtest-cli

Start by downloading speedtest-cli using the following tutorial: <https://www.speedtest.net/apps/cli>

{% hint style="info" %}
Please make sure to follow those instructions. Doing apt install speedtest-cli without following the above instructions might provide you with false results&#x20;
{% endhint %}

### Run the tests

Afterward, please execute the following commands depending on your location:&#x20;

{% tabs %}
{% tab title="Spokane, WA" %}

```
speedtest -s 58291
speedtest -s 10166
speedtest -s 8864
```

{% endtab %}

{% tab title="Valley Forge, PA" %}

```
speedtest -s 16976
speedtest -s 60196
speedtest -s 1206
```

{% endtab %}
{% endtabs %}

Make sure to save the output of these commands for when you are opening a ticket.

## Determining if there are network issues

First, start by looking at our [status page](https://status.crunchbits.com/), and make sure we aren't under an active outage, or under maintenance. If we are, then please wait until that event is finished, and retest once again. &#x20;

Then, take a look at the results of the network tests. If they are close to your assigned network speed, then the problem most likely doesn't lie on our end, and there isn't much we can do. In that case, please reach out to the operator of the network on the other side \[like your ISP].&#x20;

In case you have a 10 Gbps server, please keep in mind that to achieve those speeds, you'll most likely need to do BRR kernel tuning.&#x20;

## Opening a ticket

If the speed tests show a slow speed, and we aren't under a network maintenance and or an outage, please proceed to opening a ticket:&#x20;

### 1. Open a ticket <a href="#id-1.-open-a-ticket" id="id-1.-open-a-ticket"></a>

Start by going to our client area, and then on the left navigation bar, please select `Support` \[1] > `Open Ticket` \[2]

<figure><img src="/files/zPcV3tIVR23v69T8l8Rq" alt=""><figcaption></figcaption></figure>

### 3. Fill out the body of the ticket <a href="#id-2.-fill-out-the-body-of-the-ticket" id="id-2.-fill-out-the-body-of-the-ticket"></a>

Then, select the `Technical Support` department

<figure><img src="/files/p5jZamuxyfUKOrM5J9d9" alt=""><figcaption></figcaption></figure>

Afterward, please fill out the `Subject`, and the `Message` part as per the table below:

<table data-header-hidden><thead><tr><th width="137.875"></th><th></th></tr></thead><tbody><tr><td>Subject [1]</td><td><pre><code>Network speed issues - [xxx.xxx.xxx.xxx]
</code></pre></td></tr><tr><td>Message [2]</td><td><pre data-overflow="wrap"><code>Hello,​

I'm currently encountering network speed issues with my service IP: \[xxx.xxx.xxx.xxx]
These issues started on: \[MM/DD/YYYY HH:MM PDT]
The issues are happening to: \[All endpoints, certain endpoints etc..]
Below are the speedtest results:

```
SPEEDTEST RESULTS
```

Please take a look at why this might be happening.

Thank you! </code></pre></td></tr></tbody></table>

In here please make sure to populate the variables within the square brackets with the appropriate values.&#x20;

<figure><img src="/files/Mv1ta6KaIX7Zs3CTOSeI" alt=""><figcaption></figcaption></figure>

### 3. Submit the ticket

Click on the `Submit` button on the bottom of the page, and wait for us to take a look at your tests!&#x20;

<figure><img src="/files/jk2ovKxLfMHL8f2ZZVRO" alt=""><figcaption></figcaption></figure>


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