> For the complete documentation index, see [llms.txt](https://docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synteq.com/gpu-vds/common-issues/unable-to-boot-the-vm-from-the-panel.md).

# Unable to boot the VM from the panel

#### 1. Open a ticket <a href="#id-1.-open-a-ticket" id="id-1.-open-a-ticket"></a>

Start by going to our [client area](https://get.crunchbits.com/), and then on the left navigation bar, please select `Support` \[1] > `Open Ticket` \[2]

<figure><img src="/files/iIPjPmGpBAjJMTOaDV5C" alt=""><figcaption></figcaption></figure>

#### 2. Fill out the body of the ticket <a href="#id-2.-fill-out-the-body-of-the-ticket" id="id-2.-fill-out-the-body-of-the-ticket"></a>

Then, select the `Technical Support` department

<figure><img src="/files/m8BHCgDTLMngenPGGdGV" alt=""><figcaption></figcaption></figure>

Afterward, please select the appropriate server in the `Realted Service` field, and fill out the `Subject`, and the `Message` part as per the table below:

<table data-header-hidden><thead><tr><th width="120.83984375"></th><th></th></tr></thead><tbody><tr><td>Subject [1]</td><td><pre><code>GPU VDS not booting
</code></pre></td></tr><tr><td>Message [2]</td><td><pre data-overflow="wrap"><code>Hello,​

My GPU VDS IPv4: \[xxx.xxx.xxx.xxx] isn't booting. Please take a look at it.

Thank you! </code></pre></td></tr></tbody></table>

{% hint style="info" %}
Make sure to replace the `xxx.xxx.xxx.xxx` variable with your VDS IPv4 address.
{% endhint %}

<figure><img src="/files/mjeNBtHi2q4tX5vIFiQN" alt=""><figcaption></figcaption></figure>

### 3. Submit the ticket

Then, please click the `Submit` button at the bottom, and wait until one of our team members to take a look at your GPU VDS.&#x20;

<figure><img src="/files/Dc7eW9nMfsY5wCunOhFQ" alt=""><figcaption></figcaption></figure>

Afterward, wait for one of our team members to get back to you!&#x20;


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