> For the complete documentation index, see [llms.txt](https://docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synteq.com/gpu-vds/common-issues/gpu-not-showing-up-on-nvidia-smi.md).

# GPU not showing up on nvidia-smi

## GPU not detected by your system

### 1. Start by checking if a GPU is present on your device

The first most common cause of the GPU not showing up is the system not detecting the GPU. The easiest way to check if your system has a GPU attached to it, is via the following command:

```
lshw -C display
```

If the output of this command is similar to the following, please skip ahead to [#gpu-driver-issues](#gpu-driver-issues "mention")

{% code overflow="wrap" %}

```
  *-display
       description: VGA compatible controller
       product: GA104GL [RTX A4000]
       vendor: NVIDIA Corporation
       physical id: 0
       bus info: pci@0000:07:00.0
       version: a1
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vga_controller bus_master cap_list rom
       configuration: driver=nvidia latency=0
       resources: irq:22 memory:fa000000-faffffff memory:d0000000-dfffffff memory:e0000000-e1ffffff ioport:c000(size=128) memory:fb000000-fb07ffff
```

{% endcode %}

If the output of this command is instead either empty, or doesn't have an NVIDIA device, then please proceed with the next steps. 

### 2. Open a ticket

Start by going to our [client area](https://get.crunchbits.com/), and then on the left navigation bar, please select `Support` \[1] > `Open Ticket` \[2]

<figure><img src="/files/iIPjPmGpBAjJMTOaDV5C" alt=""><figcaption></figcaption></figure>

#### 2. Fill out the body of the ticket <a href="#id-2.-fill-out-the-body-of-the-ticket" id="id-2.-fill-out-the-body-of-the-ticket"></a>

Then, select the `Technical Support` department

<figure><img src="/files/m8BHCgDTLMngenPGGdGV" alt=""><figcaption></figcaption></figure>

Afterward, please select the appropriate server in the `Realted Service` \[1] field, and fill out the `Subject`, and the `Message` part as per the table below:

<table data-header-hidden><thead><tr><th width="120.83984375"></th><th></th></tr></thead><tbody><tr><td>Subject [2]</td><td><pre><code>GPU VDS - no GPU present on the system
</code></pre></td></tr><tr><td>Message [3]</td><td><pre data-overflow="wrap"><code>Hello,​

My GPU VDS IPv4: \[xxx.xxx.xxx.xxx] doesn't have a GPU attached to it.

Here is the output of lshw:

```
[output of lshw -C display]
```

Please check if a GPU is attached to my VDS.

Thank you! </code></pre></td></tr></tbody></table>

{% hint style="info" %}
Make sure to replace the `xxx.xxx.xxx.xxx` variable with your VDS IPv4 address.

If lshw output was empty, instead of the \[output of lshw -C display] write in EMPTY
{% endhint %}

<figure><img src="/files/daxVXpqJwglEUBcO47Gf" alt=""><figcaption></figcaption></figure>

### 3. Open the ticket

Afterward, please click on the `Submit` button.

<figure><img src="/files/EMh9FPuhqYRIAirCUD7d" alt=""><figcaption></figcaption></figure>

## GPU driver issues

If you do see an NVIDIA device in the output of the `lshw -C display` class command, then your drivers are most likely broken, or you haven't yet installed the drivers.&#x20;

In this case, please follow the tutorials that we have under [Installing NVIDIA drivers](/gpu-vds/drivers/installing-drivers/installing-nvidia-drivers.md)

{% hint style="danger" %}
If you have just installed your GPU VDS with one of our GPU ready templates, please leave it alone for around 15-30 minutes. The driver installation is done after the reinstallation process is done on our control panel.
{% endhint %}


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