> For the complete documentation index, see [llms.txt](https://docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synteq.com/dedicated-servers/server-management/reinstalling-the-os/reinstalling-the-os-using-an-iso-file.md).

# Reinstalling the OS using an ISO file

## How to request an ISO file

### 1. Open a ticket

Start by going to our client area, and then on the left navigation bar, please select `Support` \[1] > `Open Ticket` \[2]

<figure><img src="/files/Oti6og5Qxzj8ydkiAPK7" alt=""><figcaption></figcaption></figure>

### 2. Fill out the body of the ticket

Then, select the `Technical Support` department

<figure><img src="/files/VCwvYpGE3eFHuTmNFI9G" alt=""><figcaption></figcaption></figure>

Afterward, please fill out the `Subject`, and the `Message` part as per the table below:

{% hint style="danger" %}
We need the ISO link in the following format:

<https://example.com/\\*/example.iso>

The link cannot redirect to another link.&#x20;
{% endhint %}

<table data-header-hidden><thead><tr><th width="116.109375"></th><th></th></tr></thead><tbody><tr><td>Subject [1]</td><td><pre><code>ISO request - dedicated server
</code></pre></td></tr><tr><td>Message [2]</td><td><pre><code>Hello, 

Please add the following ISO to your Metal library:
\[ISO Link]

Thank you! </code></pre></td></tr></tbody></table>

<figure><img src="/files/Ib0wxJtkIoeGOr75NLCy" alt=""><figcaption></figcaption></figure>

Then click on `Submit` at the bottom of the page.

<figure><img src="/files/wN7sCzrlj4AcZZEiESy4" alt=""><figcaption></figcaption></figure>

## How to reinstall a server using an ISO?

### 1. Enter the console, and insert the ISO

Start by entering the console of the server: [Entering console](/dedicated-servers/server-management/entering-console.md)

Then go to `Virtual Media` \[1], then `Virtual Storage`&#x20;

<figure><img src="/files/QahgEFd0Vxolv1L1X4LZ" alt=""><figcaption></figcaption></figure>

Afterward, select `ISO File` as the Logical Drive Type.&#x20;

<figure><img src="/files/KOqvgeEst8wngAY4cGPv" alt=""><figcaption></figcaption></figure>

After that, click on the `Open location` button.&#x20;

<figure><img src="/files/UepQ1MJWHPAjboIIYxeJ" alt=""><figcaption></figcaption></figure>

Then go into the `ISOs` directory.&#x20;

<figure><img src="/files/sl8LF5eA2TqbwWlW5Nup" alt=""><figcaption></figcaption></figure>

Afterward, select the ISO file that you'd like to install \[1] by clicking on it, and click `Open` \[2] on the bottom right.

<figure><img src="/files/2BNyKfnLBDJt6Ygj1Lyt" alt=""><figcaption></figcaption></figure>

Then click on `Plug In` to finish mounting of the ISO to the server.&#x20;

<figure><img src="/files/xNCE6F3VzXAUUraJzq0O" alt=""><figcaption></figcaption></figure>

Then reboot the server as outlined in [Power options on a dedicated server](/dedicated-servers/server-management/power-options-on-a-dedicated-server.md#reboot-2). Afterward, come back to the console, and finish the reinstallation process!&#x20;


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