> For the complete documentation index, see [llms.txt](https://docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synteq.com/dedicated-servers/other/requesting-a-part-swap/ram-swap.md). # RAM Swap ## Collect the server logs ### 1. Server logs A log that we always take a look at is the server logs, which can be obtained with: ``` dmesg > dmesg.txt ``` ### 2. Running a memory test To run a memory test, please go into the [Metal](https://metal.crunchbits.com/) interface, and select your server from the list.
Then go into the `Rescue` tab.
Then `Memtest86+` select \[1], and then select the newest version \[2].
Afterward, click on the `Start Rescue` button to start the memory test.
{% hint style="warning" %} If it's stuck on `Preparing boot environment` for 10+ minutes, then first please try to restart the server. If that doesn't fix it, please reach out to us via the buttons on the right top. {% endhint %} After it indicates that the `Rescue boot completed` part is done, please wait 30 minutes, and then enter the console of the server. Here is an article on how to do that: [Entering console](/dedicated-servers/server-management/entering-console.md) Then take a screenshot of the console window, and save that image as memtest.png ### 3. Last boot log If your server is frequently crashing, please share with us the last boots log, which can be obtained with: ``` journalctl -b -1 -e -n 50000 > lastboot.txt ``` ## Open a ticket with us ### 1. Open a ticket Start by going to our client area, and then on the left navigation bar, please select `Support` \[1] > `Open Ticket` \[2]
### 2. Fill out the body of the ticket Then, select the `Technical Support` department
Afterward, please select the appropriate server in the `Realted Service` \[1] field, and fill out the `Subject`, and the `Message` part as per the table below:
Subject [2]
RAM swap request - dedicated server
Message [3]
Hello, 

I'd like to request a RAM swap on my server \[42-XX-XX].
I've been encountering the following errors: \[list errors, as well parts of logs here]
I'm also attaching the following files to this ticket:
dmesg.txt
memtest.png
\[lastboot.txt]

Thank you!
Attachments \[4]dmesg.txt, memtest.png, \[lastboot.txt]
Make sure to change the variables that are in square brackets.
Then, after filling everything out, please click the `Submit` button:
Then wait on further steps from us! --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.synteq.com/dedicated-servers/other/requesting-a-part-swap/ram-swap.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.