> For the complete documentation index, see [llms.txt](https://docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synteq.com/client-portal/service-management/transferring-a-service-to-another-account.md).

# Transferring a service to another account

{% hint style="danger" %}
Your service won't be wiped before the transfer by us. If you don't want the new owner to have access to your data, please re-install your service.

There is a $5 transfer fee
{% endhint %}

### 1. Open a ticket

Log into the [billing area](https://get.crunchbits.com/), then on the left navigation bar click on `Support` \[1], then `Tickets` \[2]. 

<figure><img src="/files/EPRTOSQS07ewkLKFXQ6J" alt=""><figcaption></figcaption></figure>

Then click on the `Open Ticket` button

<figure><img src="/files/CtmmK5EqW6qGZvtBKGo2" alt=""><figcaption></figcaption></figure>

### 2. Fill out the ticket

Select the `General Enquiries` department.

<figure><img src="/files/ugfSqVHDRMM3Sve5EtS6" alt=""><figcaption></figcaption></figure>

Afterward, select the correct associated service \[1], and fill out the other boxes as follows:

<table data-header-hidden><thead><tr><th></th><th></th></tr></thead><tbody><tr><td>Subject [1]</td><td><pre data-overflow="wrap"><code>Transfer request - xxx.xxx.xxx.xxx
</code></pre></td></tr><tr><td>Message [2]</td><td><pre data-overflow="wrap"><code>Hello, 

I'd like my service (IPv4: xxx.xxx.xxx.xxx) to be transferred to the customer associated with \[<cool@gmail.com>] e-mail address.

Thank you! </code></pre></td></tr></tbody></table>

<figure><img src="/files/kWMKxXL2URjxCFlkKGLk" alt=""><figcaption></figcaption></figure>

### 3. Submit the ticket

Submit the ticket by clicking on the `Submit` button on the bottom

<figure><img src="/files/vy8GnuxHAnkzm6WUbSju" alt=""><figcaption></figcaption></figure>

### 4. Pay the invoice that we create

After we review your request, we'll add a $5 invoice to your account. Please pay it, and let us know once it's paid, so we can proceed with the transfer.


---

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