> For the complete documentation index, see [llms.txt](https://docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synteq.com/client-portal/service-management/canceling-a-service.md).

# Canceling a service

{% hint style="danger" %}
Selecting the immidiet cancellation type will not automatically result in a refund.

If you'd like to get a refund, please check out the following article: [Requesting a refund](/client-portal/billing/requesting-a-refund.md)
{% endhint %}

### 1. Go into your service

Start by logging into your [billing account](https://get.crunchbits.com/), then click on `Services` \[1] -> `My Services` \[2].

<figure><img src="/files/M3dYbaGwqJOzxNwhrgXx" alt=""><figcaption></figcaption></figure>

Afterward, click on the service you'd like to cancel.

<figure><img src="/files/j11qUmLYGli0gIJrvktW" alt=""><figcaption></figcaption></figure>

### 2. Cancel your service

Then click on `Request Cancellation` .

<figure><img src="/files/tyblYQKmbfIWqUbnUK57" alt=""><figcaption></figcaption></figure>

In there enter a brief reason for the cancellation \[1].

Then select the cancellation type \[2]:

* Immediate - your service will be terminated within 24 hours.
* End of Billing Period - your service will be canceled on its due date.

And afterward, confirm the cancellation by clicking on `Request Cancellation` .

<figure><img src="/files/uYg3EphkP4PqQSggPbV7" alt=""><figcaption></figcaption></figure>


---

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